Need to Adjust Your Order? We Can Help!

We want your order to be just right. If you need to make a change or cancel, here’s what you should know:

1. The Modification and Cancellation Period: To catch your order before it heads out, we allow 12 hours from your purchase time for any cancellations or modifications. This short time frame is because our team works quickly to get your items ready for shipping.
   
2. Submitting Your Request: The best way to request a change or cancellation is through our Contact Us page, where you can fill out a form with the details. You can also email us at support@edtis.com. Be sure to include your order number, the full name associated with the order, and exactly what you’d like to change or if you wish to cancel entirely. Please reach out as soon as you can, as we can’t process requests after the 12-hour window.
   
3. A Note About Your Shipping Address: Accuracy is key! Please double-check that the shipping address you enter is complete and correct before you finalize your order. If a shipment is returned to us due to an error in the address you provided, any fees for reshipping may be your responsibility. We cannot be held accountable for delays or failed deliveries resulting from customer-provided address errors.
   

Questions? We’re Here for You: Our customer support team is happy to assist you with any questions you may have. Please visit our Contact Us page or email us at support@edtis.com